Did you know that Kidsoft has partnered with the early childhood education and care (ECEC) sector’s leading customer relationship management (CRM) platform and that all Kidsoft users can access their full suite of CRM tools through a seamless and easily completed integration?
Kidsoft and ChildcareCRM recently announced a new partnership that will bring together two of the sector’s best known brands with the intention of creating a more efficient childcare ecosystem to support services in their family lead management processes.
ChildcareCRM has a long history of working in the Australian ECEC sector and pioneered the sector’s first dedicated lead management software solution.
Working on the premise that effective communication and engaging and building relationships with parents and families, right from the time of initial contact with an ECEC service, has always been a crucial element of maintaining high levels of occupancy and customer satisfaction, the company has helped hundreds of services across Australia improve their operational performance.
Through an intuitive and easy to use interface service managers are able to gather new leads from a range of different sources ensuring that all opportunities to engage with families are maximised, which then empowers them to more effectively coordinate the parent’s journey to enrolment.
The collaboration leverages ChildcareCRM’s trusted platform to engage those parents and build relationships, as well as using the power of Kidsoft’s CCS Childcare Management solution, which offers a range of integrated tools including parent solutions, secure payment gateway, enrolment tools, attendance tracking and booking management.
By bringing the two platforms together service managers can be confident that they have an end to end solution that will not only improve the parent experience, but also the experience of educators by creating more time to focus on other important tasks.
So how does the integration work?
Connect to ChildcareCRM – Using an application program interface or API, the Kidsoft team will connect your account to your ChildcareCRM account.
Data Imported – Kidsoft will then automatically sync all of your ChildcareCRM waitlist data, creating records that are ready to be offered as an enrolment to enrolling families.
Parents enrol – Kidsoft will then prompt the enrolling family to create a secure iParentPortal account in its online enrolment facility iEnrol, and then request an online enrolment form to be completed. This will then be sent back to Kidsoft and the enrolment will be processed.
Leads tracked – All leads that are captured can be tracked using the live insight dashboards in both Kidsoft and ChildcareCRM enabling service managers the ability to evaluate conversion rates and enrolment progression.
“It’s imperative that to build longevity and to create ‘best of breed’ childcare centres that put children first, a collaborative approach with experts in this space is used.” Di Girvin, Kidsoft CEO, explained.
Childcare CRM CEO, Matt Amoia, agreed, sharing the team’s excitement about joining with Kidsoft “to streamline the technology a service uses to engage and communicate with families, while also creating efficiency in their day-to-day operations on the backend.”
To learn more about the ChildcareCRM integration and their exclusive sign up offer visit the Kidsoft integrations page on the Kidsoft website by clicking here or contact your Kidsoft support desk representative.
