Leading Centres with Customer Experience
You probably already know this, but the no.1 deciding factor on how parents and staff choose a centre is how they feel about it. Your reputation is built on how people feel. every. single. time. they interact with your centre. And this drives your: occupancy, referrals, reviews and staff longevity and commitment.
So how do you know how people are feeling at your centre? Are they loving things? If so why? Is there something bothering them? Are your team feeling valued?
Introducing ECX, the early education sector’s first done-for-you customer experience program. ECX uncovers and shares how people are feeling so you can focus exactly where you should to improve your reputation and ensure you don’t lose enrolments.
ECX delivers you a:
- Cutting edge continuous family feedback program
- Insights and benchmarking dashboards and reports
Testimonial collection and Google review drivers
A detailed employee experience program
And so much more
With ECX you’ll
- Achieve a competitive advantage
- Continually uncover how your families are feeling
- Uncover how your team feel
- Drive real improvement-occupancy, retention and satisfaction
- Uncover key insights on where to improve
- Compare your performance against the industry
- Get more and better reviews
We have a limited intake open now as part of our exclusive partnership launch with Kidsoft.
How to get started
- Apply and Sign Up
Complete the straightforward application form on the ECX website
- Import Data
Kidsoft connects relevant data to the ECX platform ready to deliver surveys to the right families at the right time.
- Receive valuable feedback +++
The ECX program will deliver family feedback to your inbox in real time, week after week as well as testimonial lists, detailed analysis, employee feedback and much, much more.