Frequently Asked Questions

Training and Support

Kidsoft has a dedicated helpdesk team that covers all aspects of the CCS software. Kidsoft utilises innovative knowledge based ticket system that is available whenever you need it.

Technical documentation, product tutorials, answers to frequently asked questions, and other tips are stored in a single convenient place.

Kidsoft has a phone support line, teamviewer and online webinars scheduled each month and on demand.

Kidsoft offers online meetings/training made easy with new look, new technology through GotoWebinar and GotoMeetings. Our helpdesk team also offer face to face training and hard copy.

8.30am to 5.00pm (AEST) Monday to Friday, except gazetted Public Holidays. 

Kidsoft is a real cloud solution backed in a secured cloud environment hosted by Amazon Web Services (AWS).

Hardware and Software

Kidsoft is an online application and requires you to have reliable internet connectivity. Recommended internet packages: ADSL, ADSL2, CABLE, NBN or satellite.

Kidsoft is cross platform and cross browser and will run on all operating systems across all platforms. Kidsoft regularly releases new updates and thus recommends keeping your platforms software up to date.

Kidsoft runs on cloud, hence all your data is securely backed up in real time through Kidsoft’s host, Amazon Web Service (AWS).

Kidsoft works with any printer installed on your platform. No configuring required.

Kidsoft archives your data till required and is available to you if you need it in years to come.


Under family assistance law you are obligated to retain all records of attendance for at least 36 months from the end of the calendar year in which the relevant care was provided. This is to confirm that a child for whom CCS is paid actually attended (or was absent) for the hours or sessions of care stated in attendance reports. You are required to retain these records even if your service closes or is sold. State and territory regulations differ and may have different or additional requirements. You may also need to maintain separate records to satisfy insurance, public liability requirements etc as well as protecting yourself against possible future legal action by parents.

To access the archived CCS database, the monthly Kidsoft subscription is re-instated, there are no other costs!

Kidsoft archives the service CCS data in its secure cloud environment hosted by Amazon Web Services until the service requests its removal.